Daycare

Helpful guide to setting up and accessing your account:

Creating a new online account

Activating your account online

Browsing and registering for courses

Registration day tips and tricks

Click here for more detailed help section including videos.

Creating a new online account

Click “Register” to create a new account.
Enter in your personal information such as name, address, contact information, and password. Required fields are indicated with a * and require a response to save.
Click “Register” to complete.
From the menu, you should now see your first and last name as the logged in user.

WSPR-Intelli Help - Creating a New Account.pdf

Activating your account online

Click “Logon” to log into your account.
Click the link to create a password for your online account, or if you’ve forgotten your password.
Enter your email address.
• If your last visit was before December 1st, 2021, please use the email you used in PerfectMind
• If your last visit was after December 1st, 2021, please use the email you provided when creating your Intelligenz account
• If unsure, contact reception at 250-478-8384 or reception@westshorerecreation.ca for assistance
You will receive an email from reception@westshorerecreation.ca with a password reset link.
Open the email and click the link. If you have trouble clicking the link, try coping and pasting it into your browser.
Type and confirm your new password. Passwords must be at least 8 characters and have 1 uppercase letter.
You can now login to view your account information and register for courses.

WSPR-Intelli Help - First Login & Password Reset.pdf

Navigating your Account

Click “Logon” to log into your account.
Choose your menu option.
On a PC/Laptop, the menu options appear on the main page.

MENU OPTIONS OVERVIEW:

My Account:

Balances owing and payment schedules for memberships and childcare

My Password:

Change your password here

My Details:

Update name, address and contact information

My Baskets:

View any pending transactions

My Memberships:

Shows memberships for all family members
Can view for one or multiple family members at a time
Option to view cancelled and finished memberships

My Courses: best used to view camps or programs that span a series of weeks

Course will be listed by its type, not name
Shows registered courses for all family members
Can view for one or multiple family members at a time
Option to view confirmed courses only, or waitlisted courses

My Appointments: best used to view drop-in classes

Shows upcoming class schedule for all family members
Can view for one or multiple family members at a time
Date range is adjustable
Drop-in classes can be rebooked from this screen

My Statements:

View invoices from previous transactions (registrations, memberships, drop-in classes)
View account credits for cancelled programs/services
Pay outstanding invoices

My Outstanding Invoices:

View and pay outstanding invoices

My Groups:

Add/edit/remove family group members
Add/edit/remove corporate group members

My Preferences:

Update communication preference settings for promotions and reminders

My Forms:

Update form responses for registered courses and other services

WSPR-Intelli Help - Navigating your Account.pdf

Program Information:

30 months – 5 years
7:30AM – 5:15PM, year round
$605 per month (5 days per week) after the BC Childcare Reduction discount of $545 (the fee without this reduction was $1150 per month.)

Registration Information:

Applications from new families are accepted on an ongoing basis.

Spaces become available when a current family gives two months notice of leaving the program, and when children begin kindergarten.

Available spaces are then filled from the waitlist in order of eligibility.

How to Register:

Daycare is currently FULL. A waitlist is being taken.

Please note that ALL applicable documents must be submitted before your registration is complete.

1. Apply to the Waitlist

2. Submit Emergency Form

3. Submit Situational Forms Complete any medical situation-specific and inclusion forms applicable to your child.

4. You will be contacted when a space becomes available.

Childcare Subsidy:

We accept families receiving childcare subsidy. Please complete the Subsidy Form and send it to accounting@wspr.ca.

Inclusion – Children Requiring Extra Support:

If your child requires extra support and qualifies for funding through Supported Child Development (QA), please contact Alexandra Matthew at amatthew@wspr.ca prior to registration.

Inclusion spaces are limited to 1-2 children per program.

Contact:

Alexandra Matthew: amatthew@wspr.ca

Participant	Activity	Date	Time	Venue

CANCELLATION AND WITHDRAWLS

General Programs
Full credits or refunds will be processed by contacting reception a minimum of 7 DAYS (prior to the start time) for pro-d day, winter break, spring break and summer camps and 3 DAYS (prior to the start time) of all other courses/program start dates (less supply costs).
Full credits or refunds are issued when West Shore Parks & Recreation cancels a program or when the program is not convenient due to course changes.
Every effort is made to cancel in a timely manner (3 to 5 DAYS prior to course start date). Some exceptions may apply.
Refund or credit requests for classes that have passed need to be approved by the program supervisor.

Birthday Parties
Full credits or refunds are issued for cancellations made at least 14 DAYS prior to program start date.

Aquatics

Swimming Lessons
Prorated refunds or credits are issued for cancellations made before the SECOND CLASS. After the second class, a withdrawal and credit may be permitted for the remainder of the lesson set if at least 6 classes remain, and only if reception can fill the space from the waitlist. Withdrawal requests less than 72 HOURS prior to the upcoming lesson will be charged one lesson. Classes cannot be rescheduled. Makeup lessons are not provided.
Advanced Aquatic Courses
Full credits or refunds are issued for cancellations made at least 7 DAYS prior to course start date. Cancellation requests with less than 7 days’ notice will only be permitted if class enrollment is not below its minimum of 6 participants. Cancellation requests and refunds of materials are not permitted once course has started.

Personal Training & Rehabilitation
At least 24 HOURS notice is required to reschedule personal training and rehabilitation appointments. Cancellation requests less than 24 HOURS prior to the upcoming appointment will be charged one session. Personal Training and Rehabilitation packages expire 6 months from date of purchase. Refunds may be issued for medical reasons at the discretion of the program supervisor.

Childcare

Afterschool Care and Licensed Childcare – 10-Month Preschool and Nature Preschool
Withdrawals require a minimum of 1 MONTH’s written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on December 1st.) If 1 month’s notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be given directly to the program supervisor. No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.
Licensed Childcare – Daycare
Withdrawals require a minimum of 2 MONTHS’ written notice and will take effect on the first of the applicable month (for example, notice given by November 1st will take effect on January 1st.) If 2 months’ notice is not given, a 1-month fee charge will apply. Notice of withdrawal must be given by the last day of the month. Withdrawals or refunds are not given for a partial month. Notice of withdrawal must be emailed to the licensed daycare & preschool programmer. No refunds or credits are given for days absent due to illness, appointments, extracurricular activities, visiting friends, vacation, etc. In the case of extended illness, a medical note must be provided, and refunds or credits will be considered on an individual basis.

Passes and Memberships

Drop-in admissions, visit passes and activity-specific visit passes, 1-month and 3-month memberships and promotional passes are non-transferable and non-refundable but may be upgraded to an annual membership. All annual adult and annual family memberships are eligible for a one-time extension for leaves exceeding 30 DAYS. Leaves for less than 30 DAYS for any membership holder may be granted for medical or personal emergencies. Requests may be granted for cancellations of annual memberships for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. Cancellations are effective at the end of the month. A $5 replacement fee applies if a pass is lost or stolen.

Greater Victoria Annual Regional Memberships

Greater Victoria Regional Recreation passes are non-transferable, non-refundable and are not eligible for extensions. Requests may be granted for cancellation of Greater Victoria Regional Recreation Passes for medical reasons, relocating out of the Greater Victoria area, or compassionate reasons, i.e. lost job or other financial situation change. The pass holder must hand in their regional pass or provide photographic evidence of both the card and sticker being destroyed. The pass is not cancelled until it has been returned or photograph received. In the event a patron is suspended or banned from the facility the GVAC regional pass/card must be confiscated and destroyed. Notification is then sent to the Regional Managers Group to inform them of the termination. A $5 replacement fee applies if a pass is lost or stolen.

Facility Rentals

Cancellation requests must be made at least 30 DAYS prior to the date of occupancy. Within 30 DAYS of occupancy, the user may reschedule the rental with no refund, or may forfeit the use of the time but will be charged for the rental. If WSPR must cancel usage, they attempt to provide a minimum of 14 DAYS advance notice. For rental credit/refund information, please refer to the rental contract permit or contact the facility bookings offices.

REFUNDS AND ACCOUNTING

Overdue Accounts
Two percent interest may be charged to invoices and accounts more than 30 DAYS overdue. Memberships will be cancelled after 3 months of consecutive failed payments. Delinquent accounts are assessed on a case-by-case basis and may result in withdrawal from programs and may be sent to a collection agency.

Refunds/Credits
Credits are valid for one year from the date of issue. For refunds, payments made by Visa, Mastercard, American Express or debit will be credited to your credit/debit card (some restrictions apply). All other refunds are refunded by cheque and processed within 15 working days. Pro-rated refunds may be granted at the discretion of the program coordinator for medical reasons, relocation outside of Greater Victoria, or course withdrawals requested after the first lesson. A $25 fee will apply to NSF cheques and credit card or electronic fund transfer rejections on a scheduled payment plan. Interest charges may apply.

Medical Reasons
Withdrawals from programs after their start date, due to medical reasons, need to be approved by the programmer.
Relocation to a Community Outside of Greater Victoria
A refund will be processed once the cardholder requests a refund from reception and returns the pass. Refunds of passes and memberships will be calculated from the end of the month. Refunds to debit/credit cards will be processed within 1 business day and refunds being issued by cheque will be processed within 15 working days and forwarded to the pass holder’s relocated address.
Additional Information
Occasionally, a facility may be unavailable due to events, holidays, or closures. In these cases, the pass holder will not be credited. In addition, memberships will not be placed on hold due to vacation or personal circumstances. If the patron is a regional pass holder, the regional admissions card MUST be returned for a cancellation due to medical or relocation reasons stated above. Refunds or credits will be calculated from the end of the month.

NSF Fees

All dishonored payments (bank or credit card) are subject to a $25 service charge (NSF Fee) and may cause the account to be frozen until paid. (This fee is in addition to any fees charged by the patron’s financial institution). Interest charges may apply.

Payment Plan Option
The pre-authorized debit (PAD) plan provides an opportunity to make equal monthly payments for the WSPR annual pass, regional annual pass, and designated registered programs. Payments are made by authorizing the automatic transfer of payments from a chequing account at any Canadian banking institution or to a valid credit card.

Client Accounts
Any individual conducting fraudulent activity on their client account may have their facility access suspended.

Personal Information is collected under the authority of section 33(c) of the Freedom of Information and Protection of Privacy Act and will only be used to manage and administer your WSPR account including program registration, membership or rentals. Questions regarding the collection, use or disclosure of this information may be directed to the manager of finance and administration at 250-478-8384.

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